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Ionic gps mileage fault

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‎07-10-2019 03:15

‎07-10-2019 03:15

My ionic has been great for a year, used mainly for tracking cycling routes, effort, heart rate etc. Recently it has started under recording the mileage eg a known 26 mile route was recorded as 16 miles, but it got the route spot on.

 

after an hour on fitbit chat it turns out this is a known fault with no fix. They wont replace the fitbit and they hope i understand.

 

the ionic is now expensive and useless...frustrating as it has been so good. Anyone have the same problem or know how to fix?

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‎07-10-2019 03:44

‎07-10-2019 03:44

Can you upload your route ( export TCX file from your dashboard ) and check the distance using mygpsfiles.com/app ? You can also see whether Ionic made any shortcuts which would indicate losing GPS connection ( it is the most common reason why the distance is way off ). What activity was it? Unfortunately, as a user, all you can do is to restart your watch at least a million times ( 😉 ). But seriously, there is not much else you can do and I doubt there any other solution but switching to a more reliable device.

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‎07-18-2019 04:55

In response to SunsetRunner

‎07-18-2019 04:55

i have checked the distance and the fitbit got it wrong. Fitbit have said there is a known fault and seem to think its acceptable to leave it at that.

 

I reset the ionic, reinstalled the latest software and it recorded route and mileage correctly. Lets hope it continues.

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