Ionic gradual screen failure

[shipo]

Hey folks, first post in well over a year...

My Ionic is one of the original batches; I purchased it in October of 2017 and up until now it has been pretty much problem free.  Two weeks ago I noticed the Red color was suddenly gone from my display making it somewhat problematic to read.  This weekend I noticed Green had failed as well, thus making the screen very difficult to read.  As of this morning Blue has failed, when I twist my wrist up, I can see the backlighting, but otherwise, the screen is blank.

I've tried resetting the tracker, however, no improvement; this leads me to believe I have a hardware failure.

I've searched this forum and have found a few reports which sound like related problems in other Ionic trackers.  Anybody else seeing what I'm seeing?

[SilviaFitbit]

It's great to see you around @shipo. Thanks for posting again. 

I appreciate the troubleshooting tried and the time you took to share details about your Ionic's display not working. I've shared your post with our Support team and they've mentioned you already have your case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[shipo]

Thanks @SilviaFitbit, I have a new Ionic on the way; I should be in good shape in a few more days.  🙂

[SilviaFitbit]

Thanks for getting back @shipo. Sorry for the delayed reply. 

I'm glad to hear that you're receiving a new Ionic. Hope you can get back on track and continue reaching your exercise goals.