help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic green lights stopped turning on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2021 05:29 - last edited on ‎06-01-2021 06:06 by Fitbit Moderator

‎06-01-2021 05:29 - last edited on ‎06-01-2021 06:06 by Fitbit Moderator

The green in my ionic has stopped working so heart rate and sleep data is not been captured effectively.

I have tried a soft restart and hard resetting twice with out success... any suggestions?

 

 

Moderator edit: updated subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-01-2021 06:06

‎06-01-2021 06:06

@Pab528 Welcome to our Fitbit Community. Regarding the heart rate and sleep tracking issues that your Ionic has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, check out this help page, which explains how your Fitbit device tracks your sleep.

 

Finally, monitor your Ionic during the next 24 hours and see it it tracks your heart rate and sleep data properly.

 

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

Best Answer
3 REPLIES 3

‎06-01-2021 06:06

‎06-01-2021 06:06

@Pab528 Welcome to our Fitbit Community. Regarding the heart rate and sleep tracking issues that your Ionic has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, check out this help page, which explains how your Fitbit device tracks your sleep.

 

Finally, monitor your Ionic during the next 24 hours and see it it tracks your heart rate and sleep data properly.

 

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎06-03-2021 08:38

In response to JuanJoFitbit

‎06-03-2021 08:38

Thanks for your advice, I have tried all the trouble shooting suggestions on the link you sent including moving back to the original strap but fortunately the green light is still not working so my heart rate and sleep is not been recorded accurately...  anything else I could try? 

Best Answer

‎06-05-2021 04:17

In response to Pab528

‎06-05-2021 04:17

@Pab528 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes