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Ionic hangs at factory reset

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‎04-30-2021 08:55 - last edited on ‎05-02-2021 12:16 by

‎04-30-2021 08:55 - last edited on ‎05-02-2021 12:16 by

Hi Team,

I'm holding fitbit ionic watch recently I done a factory reset settings on watch to cleanup my app and data but unfortunately it's was hang and it's been three my watch was still processing the factory reset , can anyone help me out to resolve this issue.

 

 

Moderator edit: subject for clarity 

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‎05-02-2021 12:15

‎05-02-2021 12:15

Welcome to the Fitbit Community, @Rukeshkumar.

 

Thanks for the details shared in your post. I appreciate your efforts and recommend connecting your watch to the charging cable and trying to pair it back to your Fitbit account: How do I set up a replacement device or add a second device to my account?

 

Hope this helps!

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