help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic has a blank screen and is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2018 03:58 - last edited on ‎12-15-2018 18:12 by Moderator Alum

‎12-14-2018 03:58 - last edited on ‎12-15-2018 18:12 by Moderator Alum

Yesterday my Ionic just started giving me issues. It's got a blank screen and is not syncing with my phone or at my deck top either?? I've turned bluetooth off and on a bunch, still nothing, no emails, no texts, it's not even counting my steps? I did 5 miles at the gym this morning and it shows 0 steps for the day?? I charged it last night hoping maybe that would help, still nothing???  

 

Any help, ideas or suggestions would be much appreciated!! 

 

 

Moderator edit: subject updated for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎12-14-2018 06:43

‎12-14-2018 06:43

Mine started giving me issue's just yesterday. My screen is blank but it is still tracking. Not sure what is going on I did all of the stuff support told me to do. Restarted a few times, fully charged, took off the Bluetooth... I hope they make this right! Mine is less than a year old.

Best Answer
0 Votes

‎12-14-2018 11:05

In response to SunsetRunner

‎12-14-2018 11:05

My suggestion would be to tap on your picture in the top right of the page and then tap contact fitbit. 

Best Answer
0 Votes

‎12-15-2018 18:16

‎12-15-2018 18:16

Hello @KPD-2321 and @SunsetRunner, welcome to the Community forums. 

 

Thank you for all the details, I'm sorry to see you've been having trouble with the Ionic showing a blank screen and not syncing. 

 

@KPD-2321, before considering other options, please make sure to try a restart process; if you're able to see anything on the screen, please try to change to a different clock face and check if you continue to experience the same difficulties. 

 

@SunsetRunner., thank you for confirming that you already got in touch with the Customer Support team, you should be getting a reply soon with a resolution for this. 

 

Keep us posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes