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Ionic has a cracked heart rate sensor

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‎03-09-2021 23:12 - last edited on ‎03-11-2021 12:04 by Fitbit Moderator

‎03-09-2021 23:12 - last edited on ‎03-11-2021 12:04 by Fitbit Moderator

My Fitbit stopped tracking my heart rate and the green light went completely out.  Then realized that the heart rate sensor had cracks in it.  This is my 2nd Fitbit ionic and I'm super bummed that it broke like this... 

 

Moderator Edit: Clarified subject

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‎03-11-2021 12:06

‎03-11-2021 12:06

@Poizinmiharu Hi there. Thank you for the details shared. 

 

I see where your disappointment is coming from. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Have a nice day. 

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