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Ionic has shutoff twice during run.

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‎12-26-2017 14:24 - last edited on ‎12-30-2017 05:17 by Moderator Alum

‎12-26-2017 14:24 - last edited on ‎12-30-2017 05:17 by Moderator Alum

ionic shut off on 12/23 while running. I attributed this to a low battery and moved on. Today it happened again, but the battery was not low since it had been fully charged on 12/23. After I completed my run I went to hit stop and the watch was dead. Came in and  connected it to the charger (57%) and it synced with the app. It had stopped about 1/4 mile from the end of the run for no apparent reason. Anyone else experience these shutdowns?

 

Moderator edit: Format 

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‎12-30-2017 05:34

‎12-30-2017 05:34

Welcome to the  Forums @JScottW23! 

 

It's great to hear that you're taking advantage of the Ionic, let me help you. As a first step I recommend performing the restart, and I also suggest checking the charging best practices. 

 

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎01-07-2019 05:49

‎01-07-2019 05:49

Same thing happened to me today. Don’t think it was the battery charge. When I got back from my run it restarted and the battery charge was on 20%.

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