help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic has stopped letting me saves runs

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2023 23:43

‎07-27-2023 23:43

Hi,

Since early July my Ionic has stopped giving me the option to save my runs/exercise. It records all my steps, but does not save the route map, pace and all the details. 

I have tried uninstalling the app and re-starting my phone ( connected device) , but this has not helped.

Many thnaks for any help

Stuart

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-29-2023 11:10

In response to Odyssey13

‎07-29-2023 11:10

Welcome to the Fitbit Community, @StuartBtra. Thank you for sharing your Ionic activity query.

As @Odyssey13, mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-28-2023 07:09

‎07-28-2023 07:09

Hi @StuartBtra  the Ionic is being voluntarily recalled - click to learn more

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-29-2023 11:10

In response to Odyssey13

‎07-29-2023 11:10

Welcome to the Fitbit Community, @StuartBtra. Thank you for sharing your Ionic activity query.

As @Odyssey13, mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes