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Ionic has stopped recording and lost all activity data.

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‎03-06-2019 12:15

‎03-06-2019 12:15

My Ionic has stopped recording and lost all activity data. I have turned it off and on again but it has made no difference. It was recording perfectly all day then I looked at it to check the time and all steps, flight, calories etc were at zero.  The time was ok. It's not happened to me before. Any ideas?  

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‎03-06-2019 13:34

‎03-06-2019 13:34

Welcome to the forums!

 

Have you tried a restart? Do it at least 3 times.

Restart

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-06-2019 16:08

In response to WendyB

‎03-06-2019 16:08

I've restarted it about 8-10 times. It's the screen display (clock face) that isn't updating.  When I swipe up to 'TODAY' I see that the device is recording information and it's syncing to the app but the stats on the front display are all reading 0, no calories and no heartrate. It's frustrating - should I do a factory reset?

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