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Ionic has stopped recording sleep and syncing to order

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‎08-27-2019 07:45

‎08-27-2019 07:45

Hi All,

Received my Ionic on the 22nd April 2019 as a birthday present so far l have had absolutely no issues until the last few days, it seems it has suddenly stopped picking up my sleep l am also unable to sync it without completely removing the device and re-adding it.

I have force stopped the FitBit App, completely removed and reinstalled the FitBit app, reset the Ionic a number of times and also tightened the strap to see if that was the issue, still no joy! Any ideas anyone?Smiley Sad 

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‎08-28-2019 06:01

‎08-28-2019 06:01

Welcome to the Community @SarahSheaz. Thanks for letting me know that you got your Ionic as a birthday present. 

 

I appreciate the troubleshooting you've followed in order to get your Ionic syncing with your account again. In this case, I would like you to confirm you've tried performing this syncing troubleshooting and confirm you have the latest app version. 

 

Keep me posted! 

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