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Ionic has stopped step count heart rate and sleep

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‎07-06-2019 04:50

‎07-06-2019 04:50

Last few weeks have been a lot of trouble with the Ionic which is 18 months old. It started with no display until you give it a tap. Also no step count and no heart rate. A reset helped for a few days. But same problem has started. The step counter does not progress and heart rate shows- - _. Have changed

the Clock face , done a factory reset . Nothing has helped. 

 

Trying to buy a new one and seeing the reviews on Amazon - lot of complaints about fitbits not working a few days after purchase. Is there a problem with the Firmware ?

 

No confidence in the brand anymore. ( this is my 3rd Fitbit and now very disappointed with the iconic).

 

Hope some help is around.

 

 

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‎07-07-2019 12:00

‎07-07-2019 12:00

Hello @Jayesh171 welcome to the Community Forums! I'm happy to assist you with your Ionic difficulties and answer your inquiries.

 

First, I'd like to appreciate your effort and time troubleshooting your Fitbit prior to posting, I totally understand how frustrating this situation can be for you. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. Please keep an eye to your email, they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions. 

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‎07-07-2019 12:35

‎07-07-2019 12:35

I am having the same issue.  My steps aren’t updating and my heart monitor isn’t showing up on any of the watch faces. Steps are showing on the Fitbit but not in the challenge I am in. 

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‎07-08-2019 15:00

In response to Jamari615

‎07-08-2019 15:00

Hello @Jamari615 welcome aboard, thanks for bringing this to my attention.

 

If you haven't already done so, I recommend you to try our restart process following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

I also suggest you to check: Why don't I see my heart rate on my Fitbit device? for more information and details about heart rate tracking. 

 

Let me know how it goes, I'll be here.

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