Ionic has stopped syncing to my Huawei

[nickyywilson]

I got the Ionic Fitbit for Christmas and once I finally managed to get it set up, it worked fine for a couple of days although it wasn't the fastest at updating info.

However, it has now stopped syncing. Ive tried all the usual steps; checked Bluetooth, restarted phone, checked updates etc but nothing has worked. I also thought it may have been my phone to I tried using a Samsung and an Iphone and neither has worked.

Has anyone else had similar problems?! Not impressed!

[SteveH]

Unfortunately syncing problems happen from time to time, often for no apparent reason. The usual things to try are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SunsetRunner]

Yes same here.  Your problem is not the phone ......I too have Huawei. The problem is we have a fitbit Ionic  Fitbit and Huawei seem incompatible. but Fitbit won't tell you that.

[SteveH]

@SunsetRunner fitbit do acknowledge the issue with Huawei phones. They say:

"Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

• Huawei P8 Lite
• Huawei P9 Lite
• Huawei P20 Lite
• Xiaomi Mi 6"

taken from:  https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

My reading of that is that fitbit cannot fix it unless Huawei change things.

I didn't mention it in my earlier post as the OP said they had an issue with other phones too so it wasn't just the problem with Huawei.

[SunsetRunner]

I agree with you, but when fitbit say it is compatible with your phone and it still does not work............Like mine ......  Glad I did not have to pay good money for this ionic crap.