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Ionic hasn't recorded sleep past two nights

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‎06-12-2019 04:42

‎06-12-2019 04:42

My ionic hasn't recorded sleep for the past two nights. Everything else seems to be working fine. I've had it for about 1.5 years. This has never happened before. Anyone else dealt with this? I'd rather not do a factory reset...... But if I have to I will.
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‎06-13-2019 13:07

‎06-13-2019 13:07

Welcome back @Earthen. Thanks for the details mentioned.

 

I'll be happy to assist you, let's try some troubleshooting before performing a factory reset. 

 

- Manually sync your tracker 

- Restart your Ionic 

- Try sleeping with your watch on your non-dominant hand 

- If after this you're still unable to get sleep data then manually log your sleep 

 

Let me know how it goes. I'll be around. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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