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Ionic heart rate accuracy concern during uphill Walk

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‎02-12-2021 10:39 - last edited on ‎02-14-2021 11:26 by Fitbit Moderator

‎02-12-2021 10:39 - last edited on ‎02-14-2021 11:26 by Fitbit Moderator

As soon as i reach a hill out walking my ionic fails to read the correct heart rate, instead of going up it shows about 100bpm, i climb four long hills on my route and this device does not record any of them accurately, it makes it completely useless to me, i have reset it and tried other things suggested with no success, every fitbit i have had has had major issues so i think it may be time to move on to another brand. 

 

Moderator Edit: Clarified subject

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‎02-14-2021 11:26

‎02-14-2021 11:26

Hi @Julian77, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

 

 

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

 

  1. Were you wearing the Fitbit device particularly tight or loose?
  2. What was the position of the Fitbit device on your wrist? 

 

I'll be waiting for your reply if further assistance is needed.

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‎02-15-2021 05:19

‎02-15-2021 05:19

Question; when you get to your hills, do you swing your arms more vigorously?  I ask because I've noticed when I hit segments of walks, runs, or hikes, if I don't have the band of my Ionic cinched down snug, the tracker will move around on my wrist and mess up the BPM readings.

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