Ionic heart rate monitor stopped working after latest firmware update

[carotello]

My ionic was working wonderfully up until this mornings firmware update. I cannot emphasize how much I hate what Google has done with the fitbit interface. It's a shame they broke something that worked great before just for the sake of changing something. I had a long hike this morning. Got my heart rate up for over an hour, everything looked great, I had almost achieved my goals for the day by 9:30am. Then firmware update happened and now heart rate is not registering on my device and the app tells me I have 0 points ..then 39....then 0 again. It's infuriating. If my ionic has been rendered irrelevant with this new thing I'm going to have to ditch the fitbit for good and go to garmin. Fix this! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @carotello.

Thanks for the details shared in your post. I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend following the complete troubleshooting instructions at What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps!

[carotello]

It was working perfectly until I updated the firmware. It's a little infuriating when you moderators just link people to articles that don't really apply or help. I've been a fitbit customer for over seven years. This device is my fourth fitbit and the last. I'm going over to Garmin.

[SunsetRunner]

I haven't had heart rate recording or detailed sleep monitor since 16th March. Was told it was my replacement wristband that was causing the problem eh I don't think so!

Disgusted with the lack of support.

Hope you have more success.

[SunsetRunner]

None of the suggestions work....there is a problem affecting many users!

[SunsetRunner]

I will be doing the same!

[LiliyaFitbit]

Thank you for your reply, @carotello. It’s good to see you in the community, @SunsetRunner.

@carotello I am sorry to hear about the frustration this situation has caused. Thank you for your time and feedback. If you've already followed the troubleshooting tips including a restart, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@SunsetRunner Thank you for joining the thread and sharing your experience and feedback as it helps us to keep improving. Since you've been working with our Support team regarding this matter, please don't hesitate to contact them back if you have any doubts about the outcome. 

See you around.