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Ionic heart rate sensors stopped working

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‎05-01-2021 07:13 - last edited on ‎05-02-2021 12:02 by

‎05-01-2021 07:13 - last edited on ‎05-02-2021 12:02 by

LEDs have stopped working on the base of my watch. 

I have enabled bom measurements. 

I have factory reset watch and repaired it to my phone. Same issue. 

 

How can I get this repaired. 

 

 

Moderator edit: subject for clarity 

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‎05-02-2021 12:02

‎05-02-2021 12:02

Welcome to the Fitbit Community, @Djkus.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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