help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic hourly steps not syncing to the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 13:58 - last edited on ‎11-23-2020 16:11 by Fitbit Moderator

‎11-22-2020 13:58 - last edited on ‎11-23-2020 16:11 by Fitbit Moderator

My ionic says I've hit all my hourly steps so far but one of the hours is not syncing to the app

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎11-23-2020 16:11

‎11-23-2020 16:11

Hi @KW1234, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes

‎11-26-2020 06:02

In response to RicardoFitbit

‎11-26-2020 06:02

I followed those steps but the hourly steps for that day is still skipped.

 

I use to have it happen fairly often to my charge 2 if I didn't sync it before charging. Since then I've pretty much always made sure it was synced before charging. Not sure what happened here. This is the first time it's happened with the Ionic.

Best Answer
0 Votes