Ionic inaccurate after firmware update

[Looley2]

Since the recen update, my Ionic is a useless item. It changed the clock face, deducted straps I had done that day! I’ve stopped wearing iit since I walked 3 miles and it registered 116 steps for the full day! None of the information is proves is accurate. I have had many fit bits now, but so disappointed in this. 
I have emailed Fitbit, via the app ( forums weren’t Woking. Not received and acknowledgment let alone a reply. Considering changing brand

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Looley2, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Since you already contacted our Customer Support team to provide you further assistance with the difficulties you're currently experiencing, I suggest you to keep an eye on your email inbox because they'll be in touch with you soon to resolve this situation. 

I'll be here if you need anything else.

[Looley2]

On Saturday, the app wouldn’t even stay open so I could check the forums! What on Earth is going on? I bought my first Fitbit in 2008 and be never known it be like this

Sent from my iPhone