Ionic incompatible with Sony Xperia XA2

[Geoff3]

I got a new phone recently, Sony Xperia XA2, and cannot sync my Fitbit Ionic to it. My previous Xperia XA had no problem with this. It always gets to the 'Found it' part and sometimes asks for the 4 digit code on the phone but never gets any further. I know the XA2 is not listed as compatible with ionic but can this be rectified?

[GySgt_Seidell]

Hello @Geoff3 and welcome.  The following information may be of benefit:

IS MY PHONE OPERATING SYSTEM COMPATIBLE WITH THE FITBIT APP?

To use the Fitbit app you must have one of the following operating systems installed on your phone or tablet:

• Apple iOS 9 or higher
• Android OS 4.4 (KitKat) or higher
• Windows 10 version 1607.0 or higher

WHICH DEVICES ARE COMPATIBLE WITH THE FITBIT APP?

The following phones and tablets are fully compatible with Fitbit devices. We're continually adding more devices, so if you don't see your device here, check back soon.

Sony
Xperia Z3	Xperia Z3 Compact	Xperia Z3 Dual
Xperia Z3 Tablet Compact	Xperia Z2	Xperia Tablet Z2
Xperia Z Ultra	Xperia Z1s	Xperia Z1
Xperia Z1 Compact	Xperia Z1F	Xperia ZR
Xperia ZL	Xperia Z	Xperia SP
Xperia TX	Xperia T	Xperia V
Xperia VL	Xperia AX	Xperia Tablet Z
Xperia T2 Ultra	Xperia M2	Xperia E1

If your phone is not listed, it still may "possibly" connect via Bluetooth, but it is not a guarantee.  Let me know if I can be of further assistance.  Thanks and keep on STEPPING!

[Colinm39]

@GySgt_SeidellThanks for the list..  Unfortunately the newest phone on that list is February 2016..

But in saying that.... I have had no trouble for the last 2 years with my Sony Xperia XP, on that list, and I now have a Sony XA2 which syncs my Ionic..

I haven't cut over yet because I have some issues with my Sony XP backup failing on my address book etc..

Ironically I upgraded when we were having the over heating battery issues caused by the Fitbit App.. We didn't know that then, but my Telco and I thought it was a Lithium Ion battery issue. My plan was due to be rolled over which I did. 

More importantly both phones work with the Ionic, Surge, Blaze and One..

@Geoff3When setting the Ionic up on the new phone make sure you have the other phone switched off and no other extraneous Bluetooth close by.. I still have the Ionic syncing to both phones as a test.. For when I cut over completely to the XA2..