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Ionic incomplete sync on Fitbit, but perfect sync to Strava

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‎07-21-2020 21:46 - last edited on ‎07-24-2020 17:03 by Fitbit Moderator

‎07-21-2020 21:46 - last edited on ‎07-24-2020 17:03 by Fitbit Moderator

There was sync problem over the past weekend that my log didn't sync to Strava, now it's solved after app re-installed and devices factory setting.

New problem yesterday, ionic sync to fitbit only duration and heart rate zone of my jogging and nothing else, but it synced perfectly to Strava every detail even I it was not on the original fitbit app...

Do I need to re-install everything all over again? Seriously!?!

 

Moderator Edit: Clarified subject

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‎07-24-2020 17:03 - last edited on ‎11-08-2024 12:25 by Fitbit Moderator

‎07-24-2020 17:03 - last edited on ‎11-08-2024 12:25 by Fitbit Moderator

@ooM_Arisa A warm welcome to the Community. Thanks for getting in touch about this. 

It's pretty weird that your Ionic synced only duration and heart rate but it synced perfectly to Strava. Before trying anything else, please log out from the Fitbit app, force quit it and log back in. After this, please double check if the whole activity summary shows up.  

Looking forward to hearing back from you! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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