04-08-2019 05:54
04-08-2019 05:54
Ionic has been working fine and I haven't updated anything recently.Thus morning my heart rate reading on it was so far out ,showing my RHR as 150 while just sitting in the chair ,then I noticed it had been reading like this all morning.Its clearly wrong but constantly reading high for some reason .Took my pulse while sitting there and it was actually 59 BPM
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04-08-2019 06:44
04-08-2019 06:44
04-08-2019 06:40
04-08-2019 06:40
Exactly the same has happened to me today!!! I’ve had my Ionic for almost a month and I look after it very well... Last night it didn’t record all my sleep and today it’s showing my Heart rate way too high when in actual fact it’s 59-60 (I used my Husband’s Ionic adidas to check) Quite upset really...
04-08-2019 06:44
04-08-2019 06:44
04-08-2019 07:52
04-08-2019 07:52
Anyone else had this ,don't want to have to d a factory reset as it is a pain setting back up WiFi etc due to the unrealiable software
04-09-2019 09:21
04-09-2019 09:21
Mine is shows a rate of 150 when it is not on me. So weird and bothersome!
04-17-2019 05:45
04-17-2019 05:45
07-13-2019 22:42
07-13-2019 22:42
This is not solved. My approx 18 month old ionic has recently started recording ridiculously high heart rates and consequently calories burned as well.
I have restarted the ionic, closed the app, disconnected Bluetooth, turned off my iphone, changed the watch face, deleted unnecessary apps - all to no avail. It has also, and this is probably connected, stopped giving me full sleeping data; I now only receive simplified data.
My solution is to research the competition ....
12-27-2019 05:40
12-27-2019 05:40
I noticed the same thing recently. My resting heart rate has steadily increased since the last firmware update. I also went for a run with a chest strap and the fitbit read much higher. The two readings have always been similar in the past.
01-16-2020 09:48
01-16-2020 09:48
I really can't rely on the HR on my Ionic, that's only a year old, anymore. About 2 months ago it's been way off mostly during > 75% effort. I've played around with in various ways; changing hands, loosen it/tighten it, changing the dominant/non-dominate and just about everything. I've noticed a few things that don't completely correct the issue but appear to help: 1) Loosen enough to slide up to about 2" above the wrist bone. 2) When doing activities that result in arm swing (running, rowing, walking & swimming) I wear the watch to the inside (palm side of hand). When doing activities where I don't swing my arms (stairmaster and biking) I wear the watch on outside (back side of hand). I find that the reading though still off at times are more consistent when compared to my Polar HR chest monitors. I hope this helps someone.
01-17-2020 07:30
01-17-2020 07:30
06-07-2021 22:26
06-07-2021 22:26
How does this show answered and solved. No one seems to have found a solution. I am still having the same problem… started 3 days ago all of a sudden. Scared the crap out of me… I thought it was arythmia…this is a dangerous issue for Fitbit. They should respond and fix it immediately.
08-29-2021 11:47
08-29-2021 11:47
I agree! I have had a resting heart rate of 125 and thought I was having a stroke until I put my husbands on and it was 68.
09-04-2021 23:41
09-04-2021 23:41
Hi all,
I had the same issue and posted about 3 to 4 weeks ago. It seems it is from the firmware update....there are so many people complaining about the update. I managed to get a new Ionic from fitbit outside of warranty but even this one is reading a high heart rate. Hopefully we get a new firmware update soon that fixes all the issues!