Ionic incorrectly high heart rate all of a sudden

[pointy101]

Ionic has been working fine and I haven't updated anything recently.Thus morning my heart rate reading on it was so far out ,showing my RHR as 150 while just sitting in the chair ,then I noticed it had been reading like this all morning.Its clearly wrong but constantly reading high for some reason .Took my pulse while sitting there and it was actually 59 BPM 

[Kakylu]

Exactly the same has happened to me today!!! I’ve had my Ionic for almost a month and I look after it very well... Last night it didn’t record all my sleep and today it’s showing my Heart rate way too high when in actual fact it’s 59-60 (I used my Husband’s Ionic adidas to check) Quite upset really...

[Kakylu · Accepted solution]

• Exactly the same has happened to me today!!! I’ve had my Ionic for almost a month and I look after it very well... Last night it didn’t record all my sleep and today it’s showing my Heart rate way too high when in actual fact it’s 59-60 (I used my Husband’s Ionic adidas to check) Quite upset really...

[pointy101]

Anyone else had this ,don't want to have to d a factory reset as it is a pain setting back up WiFi etc due to the unrealiable software 

[Moriahnoelle]

Mine is shows a rate of 150 when it is not on me. So weird and bothersome!

[Kakylu]

Well mine still shows a Heartbeat even when I’m not using it... I managed
to do an update which took a long long time!!! I also changed the watch
face and since then things have gotten Better... Now I’m trying to sync it
with Strava... I hope yours has resolved too...

[Finnbar]

This is not solved. My approx 18 month old ionic has recently started recording ridiculously high heart rates and consequently calories burned as well. 

I have restarted the ionic, closed the app, disconnected Bluetooth, turned off my iphone, changed the watch face, deleted unnecessary apps - all to no avail. It has also, and this is probably connected, stopped giving me full sleeping data; I now only receive simplified data. 

My solution is to research the competition ....

[PinkCat]

I noticed the same thing recently. My resting heart rate has steadily increased since the last firmware update. I also went for a run with a chest strap and the fitbit read much higher. The two readings have always been similar in the past.

[MurfRocks]

I really can't rely on the HR on my Ionic, that's only a year old, anymore. About 2 months ago it's been way off mostly during > 75% effort. I've played around with in various ways; changing hands, loosen it/tighten it, changing the dominant/non-dominate and just about everything. I've noticed a few things that don't completely correct the issue but appear to help: 1) Loosen enough to slide up to about 2" above the wrist bone. 2) When doing activities that result in arm swing (running, rowing, walking & swimming) I wear the watch to the inside (palm side of hand). When doing activities where I don't swing my arms (stairmaster and biking) I wear the watch on outside (back side of hand). I find that the reading though still off at times are more consistent when compared to my Polar HR chest monitors. I hope this helps someone.

[PinkCat]

Thanks for the ideas. I notice the high discrepancy mostly when I run, and it's killing my cardio fitness score. It agrees better for spinning. I have always had it drop low during weight-bearing exercise when my wrists are bent. Which makes sense. I will try turning it to the inside on my next run and see what happens!

Sent from Yahoo Mail on Android

[TomasGolf]

How does this show answered and solved. No one seems to have found a solution. I am still having the same problem… started 3 days ago all of a sudden. Scared the crap out of me… I thought it was arythmia…this is a dangerous issue for Fitbit. They should respond and fix it immediately. 

[stpaulgirl63]

I agree! I have had a resting heart rate of 125 and thought I was having a stroke until I put my husbands on and it was 68. 

[StuartHaslam]

Hi all,

I had the same issue and posted about 3 to 4 weeks ago. It seems it is from the firmware update....there are so many people complaining about the update. I managed to get a new Ionic from fitbit outside of warranty but even this one is reading a high heart rate. Hopefully we get a new firmware update soon that fixes all the issues!