Ionic is Not Accurately Tracking HR, Cals, and Floors Climbed

[1leilani]

 Upgraded from the charge 2 to ionic at Christmas, noticed a lot less accurate HR tracking, cals burned, misses flights of stairs. I got this mostly to track workouts, etc. Upgraded to have sleek screen and ability to have music at hand without my phone but not if the tracking sucks. Doesn't auto detect workouts either.

Moderator Edit: Updated Subject for Clarity

[SantiR]

@1leilani Welcome to the Fitbit family! Thanks for your interest on the Fitbit Ionic and its features, it should be showing more accurate data than that.

First thing I'd recommend is performing a restart on it. That should help out with its accuracy (it helped me before). SmartTrack (auto-detection) should work after doing this too.

Also, take the following into consideration:

• HR tracking: To better this feature, the placement of your Ionic on your wrist is very important. Basically, it doesn't need to be too tight on your wrist nor too loose. It is also recommended to be worn two to three fingers up from your wrist bone. Check this helpful article for more details. This should also better the calories burned tracking.
• Flights of stairs: Your watch will detect floors based on floor height. Your device registers one floor when you’ve gone up about ten feet. If you climb long staircases you may find that the device's floor count doesn’t match how many floors you’ve gone up since the staircase was taller than ten feet. If this is not the case, the restart should take care of this anyways.

Hope you find this helpful. Let me know how it goes!