Ionic is dead and won't charge

[SpartaPerforman]

Hey folks, I was jobless for last 2 months and I left my Ionic alone, Today I started a new job and when I went to charge it up it wont charge, no green light nothing. Anybody have any ideas??

Moderator edit: subject for clarity 

[KiwiDes]

My brand new ionic started showing 0% Battery. Then screen went black when I connected the charging cable. Pressed buttons nothing stayed black. No charge. Tech help suggested isopropyl alcohol wash of charging contacts with cotton wool bud.  Only had CRC Tackle Guard so used that then dried carefully with paper towels. Then scraped the contacts with finger nail. Reconnected the charging cable and the Fitbit logo popped onto the screen. Since then fully charge the ionic and loaded 40 songs from my library. So if your ionic wont charge try cleaning the contacts with non metallic scraper. Good luck. Regards Happy Des 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SpartaPerforman. It’s good to see you around, @KiwiDes.

@SpartaPerforman Thanks for the details shared in your post. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging?

@KiwiDes I appreciate your participation in the Forums and sharing your experience and solution. Thank you for your time and efforts to help other users!

Hope this helps! 

[SpartaPerforman]

Thanks for the suggestions but nothing worked, three days plugged in and two cleanings of the contacts, multiple button manipulations still nothing. D E D dead. Is there a warranty policy of somekind, I got it around this past Thanksgiving.

TYIA

[LiliyaFitbit]

Thank you for your reply, @SpartaPerforman.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.