Ionic is frozen in the screen showing the Fitbit logo

[Tazzz2u]

My Fitbit Ionic is frozen in a screen showing the Fitbit Logo and below it there is a greeting in every language known to man.  I can't get out of it to the settings menu to shut it down.  It has been like this for 2 days now, and must not bee using much battery, because it still seems to be about 30 percent charged.  Any ideas?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tazzz2u.

Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:

1. Remove your watch from the Bluetooth settings on your phone.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Restart your watch with the steps from this help article.
5. Keep your watch connected to the charging cable. 
6. Open the Fitbit app, tap on your profile picture > Set Up a Device.
7. Choose Ionic from the list and follow the onscreen instructions.

Hope this helps. 

[Tazzz2u]

I still get the same screen.

[Tazzz2u]

It doesn't even acknowledge that it is plugged into the computer. 

[LiliyaFitbit]

Thank you for your reply, @Tazzz2u.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.