Ionic is no longer showing Text Messages

[TazPower77]

My Text Messages and Emails NO LONGER Show Up on my FitBit!!!! What’s going on??? How can this be solved??? (Already did everything I can do on my end!!!)

[GraceGFitbit]

Hi @TazPower77, it's great to see you here!

I would like to know what did you try exactly to resolve this situation? I recommend you to check the following conditions:

• Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• The latest version of the Fitbit app is installed on your phone or tablet. 
• The Fitbit app is allowed to run in the background on your phone. 
• The software on your phone is up to date. 

If everything it's in order you can try the steps below: 

1. Turn OFF the Notifications in your Fitbit mobile app and on your Ionic.
2. Reboot your phone and Ionic: How do I restart my Fitbit device?
3. Turn the notifications back ON on both devices.
4. Make sure All-day sync, Always Connected and Keep Alive Widget are enabled in the Fitbit mobile app. Make sure to sync after enabling them.
5. Make sure the notifications are ON on your Ionic. From the clock screen, hold the back button and swipe to the quick settings screen. 
6. In the Fitbit mobile app, make sure you enabled the notifications and that Fitbit notification service is enabled in your phone settings. It needs to be ON. 

I hope this helps. Keep me posted with the outcome!

[Rich_Laue]

Since the ionic will only display what the Fitbit app sends to the ionic.

May I ask what phone model are you having issues with?

I only ask because with my Andy's device I'm getting all notifications but messages.

[happykarrie]

I’m having the same problem. I did everything Fitbit and you suggested. It all started after my Apple update 13. I get phone call notifications but not text notifications. 

[TazPower77]

Mine is still sporadic. Some days I get them and others I don’t. I just deal with it now. At least I get my phone calls.

Sent from my iPhone

[Rich_Laue · Accepted solution]

@happykarrie your issue is with the changes made by Apple in iOS 13. Fitbit is aware of this and is working on a resolution. 

[shinmae95]

Hello! I did the same thing where I rebooted my devices as well as even unpairing/pairing them. But I'm still getting all notifications except from messages. Everyone is saying it's the iOS new system, but I have android (Samsung s9+, in particular). Anyone else with an android with this issue?

[Kellib22]

Same here. I also reset my Fitbit back to factory settings...  no luck.  One of the main reasons why I bought this Fitbit, was to recieve my text messages, seeing as my phone needs to be on silent for work. 

[Happi]

Realized the problem existed last week, after the iOS 13 update. Did some online research and found a solution for the iPhone...you need to go into your notifications settings and turn on "Show Previews." I opted for "always" and it now works. 

Hope this helps. 

[happykarrie]

I changed it to “when unlocked” in notifications, messages and it worked. Thanks for the info.

Sent from my iPhone

[TazPower77]

I have also done that as well. And it is still sporadic.

Sent from my iPhone

[Jogo_88]

Having same issue. Any update on when this will be fixed?

[Rich_Laue]

The best place would be to keep an eye on the main thread that is pinned on the iOS board. 

[Meehan005]

How long are they going to work on it? It’s November and there still isn’t a solution. Should have stuck with Apple. I’ve tried everything to solve the issue with no solution. 

[Rich_Laue]

Hello @Meehan005 I'm not sure what phone you have or how compatible it is. Or if you have searched the Android forum for your phone model. 

[HEgr8terthanI]

The update pushed out a week after my post fixed the problem.  It's still a little spotty at times, but I'm getting  my notifications again.

[Katrap]

I get this message of the IPhone update causing issues with loads of the apps on my Fitbit, can’t sync weather, my Strava doesn’t update on watch, no texts showing... how long is this going to go on for?? I paid a lot for my watch and I can’t get the full benefit of my watch?? How long is this going to take to update please? 

[Dels15778]

I agree.  Just spent 30 minutes in a chat with customer service who told me to do all of these steps.  After I completed them she says well to be transparent, we are still working on this problem.  How long can a company keep posting on their site that they are aware of the problem and are working on it.  We paid for a benefit on this watch which for me is one of the most important features, and I have never seen that it is taking months and months to correct.  Maybe Fitbit is on the downswing and we should think about another company because they certainly do not seem to have the technical talent to solve their problems.

[Meehan005]

I think I figured it out but am not pleased with the work around. Go to
settings, notifications, messages and turn on show preview under options.
Not when you receive a text it will show a preview on your phone and the
message with appear on your watch.
--

Moderator edit: personal info removed

[Rich_Laue]

@Meehan005 unfortunately on iOS if show preview is off, the OS does not send the text and therefore fitbit will not be able to display the text. 

On Android if messages do not show up on the lock screen, the OS will not send the message for fitbit to read. 

Sorry but this is how the operating system works. 

@Dels15778 I'm not sure what type of phone you have, but if your referring to the iOS message banner, Apple made a change that looks as if they ate recently, without letting third parties know, this also has affected other trackers like Garmin.