Ionic is no longer showing Text Messages

[TazPower77]

My Text Messages and Emails NO LONGER Show Up on my FitBit!!!! What’s going on??? How can this be solved??? (Already did everything I can do on my end!!!)

[Meehan005]

It wasn’t like this until the IOS update. You think by now this issue would have been resolved. 

[Rich_Laue]

You would have thought Apple, if they wanted 3rd parties to have access to notifications, they would have given a heads up to what changes they where about to make. However they decided to simply make a change, leaving third parties in the dark. They already block third parties from responding to notifications , Fitbit has to figure out what changes where made without help from those that made the changes. 

[NinaP]

Yes, I am. I have a Samsung S10+. I'm not getting text messages. And I'm only getting other notifications sporadically, maybe 5% if the time. 

[AppleinFuture]

Any resolutions? It has only been 2+ months since my Ionic stopped receiving text messages. I think Google could care less about iPhone users, so no fix is coming. That is fine, next watch will be an Apple unless things get fixed.

[NtarheelC]

Well Rich, I appreciate Fitbit working on the problem. What I do not appreciate is the fact that I have an expensive “smart”watch on my wrist, and it does not work properly. I have not had text notifications for quite sometime, and Fitbit wants to blame the new IOS update. I find it extremely hard to believe that Fitbit is working diligently to fix the issue, or there would already be a solution. To make my frustration even worse, I get an email telling me the company is being bought out. I am extremely disappointed with the lack of concern, and communication, displayed by this company. I do truly hope that you fix the issue in the near future. Please do not patronize me with the instructions on how to go to my settings to allow notifications. Obviously, I have already performed the aforementioned recommendations. 

[rbrumley]

I just contacted support as my Ionic was no longer showing incoming phone calls or text messages since I updated my iPhone to iOS 13.  They had me go to my Bluetooth connection, click on the "i" (information) next to my Ionic connection and turn on Share System Notifications  (which must have been turned off after iOS 13 was installed).  That is all I did and I am now receiving text messages and incoming phone calls again. 

[Nupe2k2]

Bought two ionics for the Christmas holidays. I cant get either to notify me of emails or text msgs....However, we both can get incoming calls. I have a brand new S10+ and my gf has the iPhone 8+. I would like for someone to address this issue rapidly because I am highly considering sending both watches back.

[Rich_Laue]

I would contact Fitbit and have them walk you through the setup. 

Your probably having the iOS issue noted in the banner above for the last few months. 

[NtarheelC]

Send them back ASAP. They have been having this issue ever since the new IOS update, which I believe may have been 2 updates ago, now. They have not addressed the issue, and it appears they are in no hurry to do so. Just my 2 cents. 

[Rich_Laue]

@NtarheelC it is funny how agree contacting Fitbit, many users, by following the setup steps, where able to get text messaging to work on iOS. 

[NtarheelC]

Rich, I appreciate your concern on getting me to the correct source so that I may be able to use my Fitbit Ionic to its advertised capabilities. I have contacted Fitbit customer service as recent as today, and I was given the same response as you have given to many others... I was told that the we’re sorry for the inconvenience, and their team of technicians were working toward a solution. When I asked further questions like if I could speak with someone with their team, or if there were any other helpful tips that may lead me in the right direction, I was once again informed that they had a team working on the matter. I inquired to a possible time frame of completion for the “problem”. The agent told me there was no time frame because they did not want to set a time table on finding the solution because they did not know if they would be able to meet the time. So, Rich, my friend, once again, I appreciate your concern, and if there happens to be any other possible solutions, I am all ears. All I desire is for my smart watch to function properly. Thanks

[Mariemars]

I HAVE contacted them.  I've gotten some messages hit or miss but my Fitbit doesn't vibrate to notify me. Sent from my U.S.Cellular© Smartphone
____________________________________________________________

Moderator edit: content 

[TazPower77]

I agree 100%. Messages are still sporadic. At least I get my calls. I am just waiting to upgrade to a new one. But waiting for reviews to come out.

Sent from my iPhone

[Ricsb65]

Just realised mine no longer displays messages or notifies when my phone rings, i have an iphone 8. My fitbit doesn't work at all at the moment so this isn't a problem at the moment.

[Dels15778]

I gave up and bought an Iwatch Series 5. Your Fitbit will not work with all
the functions and frankly, Fitbit can’t solve the problem. ionic competes
with Iwatch so Apple will continue to do software upgrades that will limit
functions that compete with their watch. Some Fitbits seem to still
function. My buddy gets his text messages but mine no matter if I
uninstalled it and reinstalled, did their suggestions, and downloaded the
upgrade, still did not work. To top it all off, just before buying the
Iwatch, my Ionic would not charge anymore. I would return the two you
purchased if they continue to not work and get your money back. I am no
spokesman for Apple, but this Iwatch rocks!! Good luck to you.

[SunsetRunner]

Mine constantly has this issue.  So frustrating as it works one minute and then stops for no apparent reason. I have done everything that I’m told to do but it’s like the watch has a mind of its own. 

[rbrumley]

Has anybody read my reply from the 16th of this month?  I have an iPhone X on iOS 13.3 and by following these simple steps given to me through FitBit Support Chat, I permanently fixed this issue on my Ionic.  Read below, PLEASE!

I just contacted support as my Ionic was no longer showing incoming phone calls or text messages since I updated my iPhone to iOS 13.  They had me go to my Bluetooth connections, click on the "i" (information) next to my Ionic connection and turn on Share System Notifications  (which must have been turned off after iOS 13 was installed).  That is all I did and I am now receiving text messages and incoming phone calls again!

[NtarheelC]

Thanks for the info RBrumley. I have read your post, but unfortunately that was not my issue. The share system notifications were not turned off in my settings. Thanks again, and I hope this solution will help others. 

[Rich_Laue]

Then the next step is to contact Fitbit. 

The problem has nothing to do with the tracker. But has almost everything to do with the phone. 

[Katrap]

Thanks for your message, it’s the weather app and Strava that are an issue, I get text messages, I got the update a while ago and it worked for a couple of weeks until the iOS 13.3 update came out then it failed again.


Sent from my iPhone