Ionic is not charging and has a blank screen

[Millie2011]

My Ionic stopped working and won't take a charge. How do I get it back online?

Moderator edit: subject for clarity 

[LZeeW]

@Millie2011   I moved your post to the Ionic forum.  It might increase the chance that you will get an answer.  I'm sorry, but I can't help you.

[mike_bwfc]

I'm in the exact same boat, Friday night was down to 13% battery, charged it it 100 % and went to bed woke up Saturday morning and just have blank screen and tried all the hard reset and still nothing.. I have charged it all day hoping to get it to turn on ..still a blank screen 

[Feli08]

I'm having the same issue today. My ionic was at 8% I put it on the charger it said it was charging I checked an hr later and now it's black won't turn on and won't charge. It's irritating. I've tried to contact Fitbit but it's like impossible to speak to someone.

[ElsMae]

Same issue here. Battery depleted, tried everything that is mentioned in the ‘help’ info but still nothing 

[Millie2011]

Hi,

Thanks for getting back to me. I had this problem once before and I left the watch for a few weeks and it all came back, now it’s gone again.

[kwjello]

Mine too! . Charged mine to 100% in the morning and later that night it shut down and now it won’t charge! It says it has 97% on the app but device says 0%  so frustrating 

[mike_bwfc]

Mine too!! Exact same story!! This is too much of a coincidence.. was there an update that went wrong or something?? Mine is still completely dead! 

[LiliyaFitbit]

For all of you who are new to the Fitbit community, welcome! It's good to see you around and thank you for your support, @LZeeW.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling and recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

If after trying the troubleshooting provided above, you're still having difficulties, please contact our Support team for further assistance. Click here to get connected with them via chat or phone.

See you around.

[ElsMae]

In the meantime my watch is back but screen always goed into a mode that it’s almost unreadable. Screen options haven’t changed. Also battery goes flat real fast. Have to recherche every day 

[LiliyaFitbit]

Thank you for your reply, @ElsMae.

I appreciate the additional details and recommend confirming that your watch is not in Sleep Mode. For more information, see How do I navigate my Fitbit device? Please double check your Brightness setting and switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? Regarding the issue with battery drain, if you're using an iOS device, please keep an eye on the 3.43 app update which brings fixes to bugs and improvements. You can confirm the steps to update the app in How do I update the Fitbit app? For complete tips to maximize your Fitbit device's battery life, see Can I extend my Fitbit device's battery life?

Hope this helps. 

[Millie2011]

Hi,

I contacted Fitbit on their chat page and explained my problem and they have offered me a replacement even though my watch is two years old. Great service.

[LiliyaFitbit]

Thank you for the update, @Millie2011.

This is great news and I hope you continue enjoying the Fitbit experience! I appreciate your time and feedback. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!

[clschroeder]

Has anyone received resolution to their ionic that has stopped working and won't charge.  Mine is this way as of yesterday.

[Millie2011]

I contacted the support centre and after trying several remedies they gave me a new watch.

[LiliyaFitbit]

It’s good to see you in the community, @clschroeder @Millie2011.

@Millie2011 Thank you for sharing your experience. 

@clschroeder Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

Have a nice day.

[ElsMae]

Hi, 

I’ve been through all the help items that are mentioned but my settings are like that. I just have the standard ionic clock face, notifications are turned off, screen only on when I click the button or touch the screen, and brightness is on auto mode, gps only used when running,... so don’t find any issues there. Issue remains that screen goes into unreadable mode and battery lives up to 1, max 2 days. So I’ll contact support 

[LiliyaFitbit]

Thank you for your reply, @ElsMae.

I appreciate your efforts and the additional details. I understand your concern and since you continue experiencing difficulties with your watch, our Support team will be glad to look deeper into the issue and discuss the options available to you. Click here to get connected. 

See you around.