Ionic is not charging and it can't find the Fitbit app

[Robbertoo]

My Ionic is not charging for last few data. Charger is fine and clean.

There's also a problem with connecting with the app. On display there is a text saying to download the app, but I already have it.

Thanks for and help.

Moderator Edit: Clarified subject

[CindyMFitbit]

@Robbertoo Welcome! It's great to see you around. 

Thanks for the details shared in your post and for already tried some troubleshooting steps. I recommend checking some additional tips on this help article. If your Fitbit Ionic continues showing the message to download the Fitbit app, please do the following: 

1. Open the Fitbit app, tap the today tap and then tap your profile picture 
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue. You will need to tap replace this device to continue 

Hope this helps. 

[Robbertoo]

Hello,

Thank you for the answer.

However, none of given methods worked. 

I measured voltage on cable and it should be working, but i isn’t.

The device is dry and was used frequently.

Now it isn’t even turning on.

Are there any other solutions, or should I look for a new watch?

Robbertoo

[CindyMFitbit]

@Robbertoo Thanks for your response. 

I appreciate for trying the suggested instructions. I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[CCIN29]

I have the same problem.  My connections are clean and the Ionic refuses to charge.
I have had it plugged in for about an hour now and still nothing.

I clicked on your support link, but it goes to a page that has no user functions except to search.
Do you know the warranty of this device?

Is there a support # that I can call?

I am aware of how to clean the contacts of this device and have done it many times, however, this time the Ionic refuses to charge.

I have had it plugged in for about an hour now and still nothing.

Is there a way to jumpstart this device if it actually drained to 0%?

I clicked on your support link, but it goes to a page that has no user functions except to search.
Do you know the warranty of this device?

Is there a support # that I can call?

Thank you in advance,
ccin29

Moderator edit: merged reply

[Odyssey13]

Hi @CCIN29  look at the posts above and you'll see the link to customer support options

[CindyMFitbit]

Thanks for your help @Odyssey13. Welcome to the Community Forums @CCIN29. 

Thanks for the details shared in your post and for already trying to resolve the issue. If the link provided before is not showing you the options to contact our Support Team, you can do it using the Fitbit app, so please do the following: 

• Open the Fitbit app 
• Tap your profile picture at the top left 
• Tap Help & support and then tap Contact Customer Support and follow the instructions there 

Have a nice day.