Ionic is not keeping the correct time

[TimmytheKid]

And now my "Ionic" is not keeping the correct time! Fitbit products are on the decline! I higly recommend that no one purchase Fitbit because they do not function as advertised and the company will not stand behind the product! I intend to promote these facts where ever I go, when ever I have the opportunity!

Sent from my iPad Pro

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@TimmytheKid I'm sorry to hear that your Ionic is not displaying or keeping the correct time. Let me go ahead and find a solution for this. If you haven't done so, please restart it as described in this help article. This will refresh your tracker internally.  After restarting your tracker, manually sync it and see if the time issue gets fixed.

Since this is an issue with your Fitbit Ionic, I moved your post to the Ionic board in order to keep the Community organized.

Keep me posted on the outcome! 

[DramaQueenDiva]

Have you gone into your Fitbit account and verified that the time zone is correct?  This is what the Ionic would be tied to when displaying the time.

[Jd0426]

This has happened to me before.. all you have to do is sync your Fitbit to you mobile app.. or check the time zone. 

[TimmytheKid]

I have tried EVERYTHING listed in the article... SEVERAL TIMES but, exactly like my ARIA SCALE it only works for a short time (10 - 30 minutes) and goes right back to being a FITBIT PIECE OF GARBAGE - I plan to take this trash back to BEST BUY where I bought it and tell them to refund my purchase price as I have not had this watch very long. I only hope that other people read this and it helps them to buy APPLE PRODUCTS and not FITBIT GARBAGE !!!

Sent from my iPad Pro

[Jadex]

I This has honestly been happening to me for the last few days.

Time out for about 20 minutes. I didn’t even realise until today. 

My watch hasnt been syncing with phone. 

Tried restarting everything. Rebooting. Updating apps/iOS. Bluetooth. Reinstalling. 

Syncs for about 10 seconds then comes up with ‘looking’. 

So annoying! SORT it out FitBit. 

Your answer for everything cant be to ‘follow these real blatant steps that you probably haven’t done’. 

I feel your pain OP. Sick of resetting my phone/ionic every few minutes. Frustrating. 

[Jenwho]

Mine has also started loosing time over the last few days. I've checked time zone and restarted it. when I sync it it corrects and then looses time until I sync it again, very frustrating. Also not the first problem Ive had with fitbit. When your watch doesn't even tell the time its a real problem! 

Fitbit: How do I permanently fix this issue?

[Fchildress3]

Same for mine. It will only sync when plugged in and charging. Then within the next hour after syncing is already 20 ish minutes off again....

I’ve reset, disconnected, restarted, and every other thing listed on the forums. Nothing works....

[ionicnogooduser]

My Fitbit Ionic kept accurate time until a few days ago even though it did not sync since March. But now I am unable to do setup after unpairing it from my phone and trying and retrying on the phone and the computer following the directions exactly. A watch that cannot even tell the time, which is its primary function, is a useless and expensive loss. And there is no phone number to call and get help. My advice is not to buy this.

[CltF]

I feel your frustration!  The only thing I can say is that atleast when a problem arises with whatever latest version of the Fitbit watch I have, it’s a new issue...not an issue I’ve had and spent time and effort sorting out!    Still, so annoying and frustrating, and totally worthless when you can not even rely on the time your Watch provides!!!  I have tried all the ‘fixes’ now multiple times over the last several days, and I’m feeling disgusted with these products.  It’s clear why all of my other ‘Fitbit friends’ have jumped ship to the Apple Watch, etc.   I still prefer the Fitbit design, etc but they really need to improve and make Consistently reliable products.   

[1Mike]

I agree 100%. I spent 21/2 hours in the chat room and they never did get my wifes watch to work. What's even more frustrating is that on Saturday my watch wasn't working. They emailed me with the same instructions the provided in the chat room. If one set of directions didn't work why would you think email directions would solve the problem!!!  Here it is Sunday and I am wearing my Timex that works! I emailed Fitbit with the problem and you would think they would have the courtesy to call back and help me with my two watches. Im ready to switch to an Apple because they p[provide better service.Very FRUSTRATING!!!!!!!