Ionic is not pairing with my iPhone

[Haraldf67]

It started with wrong time and not syncing. Discovered that the Ionic didn´t appear on Iphone bluetooth list. Tried to reset tracker, turn off the phone, deleted and re-installed the app, start/re-start the phone and finally deleted tracker/app and tried to set up from scratch. Nothing has helped.

Have had some issues with Ionic before - outdated model? Thanks for advicel

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Haraldf67 It's great to see you in our Fitbit Community. I totally understand how you feel about the pairing issues that your Fitbit Ionic has experienced. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Haraldf67]

THganks a lot. Matter taken care of.

[JuanJoFitbit]

@Haraldf67 You are very welcome. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.