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Ionic is not receiving notifications from iPhone 7

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‎06-10-2018 04:21 - last edited on ‎06-10-2018 06:40 by Fitbit Moderator

‎06-10-2018 04:21 - last edited on ‎06-10-2018 06:40 by Fitbit Moderator

Hello i have ionic and i connected it to my iphone 7 i tried everthing from install and re install the app till bluetooth and till iam not recieving any notification on it could u help

 

 

 

Moderator edit: updated subject for clarity

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‎06-10-2018 06:42 - edited ‎06-10-2018 06:45

‎06-10-2018 06:42 - edited ‎06-10-2018 06:45

Welcome to the Fitbit Community @Anass_ps, it's nice to have a new member here! Thanks for already troubleshooting this inconvenience with your notifications, nice way to go! Robot Very Happy

 

Please press and hold the back button and swipe left to access the quick settings screen. Make sure you can receive notifications from your phone.

 

Also, please go to your phone settings once again and make sure "Do Not Disturb" is disabled. If your phone is currently running iOS 11 or later, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

NuNotificationSettings.jpg

 

PS: The “Show in History” was wrong with mine. I had it turned off and that's why I wasn't getting my text notifications. 

 

If this doesn't work, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

 

To reset Notifications:

 

  1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone
  3. Open the Fitbit app and tap on Account > Ionic > Notifications. 
  4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎06-10-2018 06:42 - edited ‎06-10-2018 06:45

‎06-10-2018 06:42 - edited ‎06-10-2018 06:45

Welcome to the Fitbit Community @Anass_ps, it's nice to have a new member here! Thanks for already troubleshooting this inconvenience with your notifications, nice way to go! Robot Very Happy

 

Please press and hold the back button and swipe left to access the quick settings screen. Make sure you can receive notifications from your phone.

 

Also, please go to your phone settings once again and make sure "Do Not Disturb" is disabled. If your phone is currently running iOS 11 or later, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

NuNotificationSettings.jpg

 

PS: The “Show in History” was wrong with mine. I had it turned off and that's why I wasn't getting my text notifications. 

 

If this doesn't work, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

 

To reset Notifications:

 

  1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone
  3. Open the Fitbit app and tap on Account > Ionic > Notifications. 
  4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-12-2018 21:44

In response to MarreFitbit

‎12-12-2018 21:44

I have tried all of these steps and still I don't get notifications. I am on os 32.12.19 and on iOS 12.1.1. I even tried forgetting the device and pairing it back..still no luck... 😞

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0 Votes

‎12-13-2018 14:14

In response to FitAbhi

‎12-13-2018 14:14

A warm welcome to the Community @FitAbhi. I appreciate the details that you've mentioned as well for the troubleshooting performed. In this case, I've shared your post with our Support team, they will continue assisting you on this matter. 

 

Hope this helps! 

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