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Ionic is not registering steps, calories, heart rate

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‎07-05-2018 06:00 - last edited on ‎07-05-2018 07:59 by Fitbit Moderator

‎07-05-2018 06:00 - last edited on ‎07-05-2018 07:59 by Fitbit Moderator

So my Ionic is now 7 months old, got it for Christmas and it's now not registering anything.  It has started to lose time and isn't counting steps, registering my calories or my heartbeat.  So basically it's not performing at all.  To say I'm disappointed is an understatment.  Anyone have any ideas how to fix this? I've tried turning on and off the heart rate tracking.  I've shut it down numerous times but still it's not working.  Managed to get it back to telling the correct time, but I want more than just a watch.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎07-05-2018 06:06

‎07-05-2018 06:06

Have you restarted several times (Im not sure if that is what you mean by turning ib and off)? Give that a go if you havent already. If that doesnt work try a factory reset - settings app on the Ionic and scroll down to about. Let us know how you go.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-05-2018 08:03 - edited ‎02-11-2024 10:57

In response to NellyG

‎07-05-2018 08:03 - edited ‎02-11-2024 10:57

Welcome to the Fitbit Community @fovantmum, hope you're doing great today! Have you checked if the steps that @NellyG shared with you were performed correctly?

Are you getting anything on the screen? I mean, any kind of data? Time? Have you see the Fitbit logo? Also, I was wondering if the green lights on the back flash when the Heart Rate is ON? Did you feel a vibration when performing the restart?

Maria | Community Moderator, Fitbit


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