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Ionic is not responding after a factory reset

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‎02-01-2022 01:26 - last edited on ‎02-01-2022 12:58 by Fitbit Moderator

‎02-01-2022 01:26 - last edited on ‎02-01-2022 12:58 by Fitbit Moderator

I had a problem with my Fitbit Ionic for 2 days. Was not reading the heart rate. I have checked in the settings if the function is really turned on. I tried shutdown by device setting also tried shutdown using buttons, unfortunately nothing helped. That's why I set up a device reset and factory reset. I did it step by step as instructed on the Fitbit community website. The devices had 70% battery at the time I was doing this. Now the device is not responding at all. I cannot turn on or charge. No reaction. Please help

 

Moderator edit: updated subject for clarity

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‎02-01-2022 12:57

‎02-01-2022 12:57

Welcome to the Fitbit Community, @Joanna1985.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

In this case, I would recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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