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Ionic is not responding

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‎06-15-2019 15:04 - last edited on ‎06-16-2019 10:34 by Moderator Alum

‎06-15-2019 15:04 - last edited on ‎06-16-2019 10:34 by Moderator Alum

Somehow the watch must have shorted as I was washing my hands in a running water stream. Will no longer respond to anything an if plugged in to charge it just gets hot 

 

Moderator edit: Subject for clarity

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‎06-16-2019 10:38

‎06-16-2019 10:38

Nice to see that you're digging into the Forums @Wilson31, let me give you a warm welcome to our Community. 

 

Thanks a lot for trying those steps to help your Fitbit Ionic. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from Customer Support. 

 

Fitbit is always trying to provide great features and customer experience. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Let me know if you need anything else.

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