Ionic is not syncing or connecting to iPhone 6S

[Biglotz]

I've been stuck on this and the 'related posts' are giving me the same steps I've already been trying for about a week with only frustration. 

I tried to update my Ionic about a week ago and it wouldn't sync with my Iphone 6S.  I found several posts with similar problems on here (and google, which routed me here).  None of the steps work.  I've tried many, many times and it has left me incredibly frustrated each time.  Please advise on getting a replacement Ionic or something I'm overlooking. I have done the following (many times/procedurally):

• Restarted IPhone 6S
• Deleted Ionic device from IPhone 6S blue tooth devices
• Switched Bluetooth on/off my phone
• deleted the FitBit app and then reinstalled it
• Now it can't find the Ionic on the blue tooth connection on the phone
• Obviously can't reestablish the connection in the app/either. 
• *tried searching for it on IPhone 6S blue tooth screen and FitBit app screen (no bueno either way)
• I have restarted Ionic device to where the blue diamond icon shows and that's it--no other data
• I did a factory reset on the device to get it to stay on the blue diamond screen (see immediately above)

Now when I try and simply connect to the blue tooth on my IPhone 6S it can't find it even though it is literally less than 1 foot from the Ionic.  Been trying from different wifi sources, everything is plugged in as it's supposed to be, and I'm done with this.  

Please advise on how to get a non-refurbished replacement. I spent a lot of money on this and am incredibly frustrated.  Seething.  I couldn't use the Ionic for my annual vacation just recently where I walked over 8 miles a day (tracked on MyFitnessPal app) per event/daily and none of this is documented in my app obviously  because my watch isn't working.  

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for stopping by @Biglotz! Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Thanks for already taking the time to troubleshoot it, nice way to go! 

Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Since this sounds a bit more serious, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps.

Point me out if there's anything else I can do for you in the meantime. 

[bob_edwards]

I am having exactly the same problem as Biglotz.  Please let me know how to solve this issue.