Ionic is not syncing sleep or 250+

[SirRustyNail]

Have tried suggested solutions of restarting iPhone and Fitbit but sleep and 250+ steps still do not record.

Steps, stairs, calories and active are in sync.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @SirRustyNail, thanks for stopping by! Also, thanks for already troubleshooting this inconvenience, nice way to go! 

Can you please double check that your Fitbit app is running version 2.81? This is the most recent one. 

1. Tap the App Store app.
2. Tap the Updates tab. If the Fitbit app has an update, you’ll see it in the Available Updates list.
3. Tap Update.

If your apps update automatically, check the Updated list to see if the Fitbit app was updated.

Once you've confirmed that your Fitbit app is up-to-date, let's refreshing your app:

• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Additionally, make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

I'd recommend checking the following that could be preventing you from receiving sleep stages:

• If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
• If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

Let me know the outcome! 

[faja23]

@MarreFitbit, it does not work at all. It does not sync unless I restart Ionic, which is not what I paid for. 

When will Fitbit fix that bug? Thank you.

[MarreFitbit]

Hey there @faja23! Sorry to hear that you're having syncing difficulties, thanks for already troubleshooting this inconvenience. 

While reading your post I was wondering what's the mobile phone you have? Have you checked if it's included in our list of supported devices? 

Please check: Why won't my Fitbit device sync?

Hope this helps, I'll be around if you need further help.

[faja23]

@MarreFitbit, I am using iPhone 7 now. All previously used Fitbit's items were working perfectly fine and I used most of them. Since I got Ionic last week, it does not sync properly. I noticed others comments on the same issue so I presume that there must be a system bug. When will you solve it?

[faja23]

@MarreFitbit Could you please respond? It is frustrating that I need to switch my Ionic off and on every time I want check the stats. Thank you

[SirRustyNail]

If you mean your Ionic isn’t showing the watchface when you move your wrist, it may be because the Auto feature got shut off (has happened to me a couple of times). Press and hold the left button. This brings up a settings screen. Just set the Screen Awake to Auto.

[SirRustyNail]

Thought I replied. Tried the above which didn’t work, however, it started measuring heart rate at noon that day. The period where it wasn’t working was for 12 hours… midnight to noon. Been working fine since.

[faja23]

@MarreFitbit today it does not even respond after restarting. The syncing is completely down. Frustrating big time as it costs lot of money and it should work. 

[MarreFitbit]

Thanks for your help @SirRustyNail! I'm glad to hear that your Ionic has been working fine since then. 

Thanks for following the tips and recommendations @faja23. If your Ionic is still not syncing, please go to the Fitbit app, click on the "Account" icon, tap your device and scroll down until you see "Remove this Ionic" which I'd need you to do. Then, go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

If you're still unable to set up, try these troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart your Ionic again.
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.