Ionic is not syncing to iPad

[jlmallon]

My watch and iPad say they are synced but my data is not showing up on my iPad 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @jlmallon! Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported iPad. 
• The latest version of the Fitbit app is installed on your iPad
• The software on your iPad is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPad is on. To check, tap Settings > Bluetooth.
• Your iPad isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for iOS interfering with other Bluetooth devices?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPad and try to sync.

Give this a go and let me know the outcome! 

[HarpsJ]

Hi Marre,

i have a Fitbit ionic, I have tried all of the above troubleshooting and it just won’t stnc to my iPhone or iPad. 

It finds the device, when the pin is entered from iPhone or iPad after processing it comes up with an error that it cannot pair to the device, 

many advice on how’s to solve this would be greatly appreciated, 

Thanks

Harps