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Ionic is not syncing to phone

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‎07-19-2018 10:29 - last edited on ‎07-19-2018 12:20 by Fitbit Moderator

‎07-19-2018 10:29 - last edited on ‎07-19-2018 12:20 by Fitbit Moderator

My watch no longer counts my steps or heart rate but it is still tracking on my phone that it is linked with.  Thoughts??

 

 

Moderator edit: updated subject for clarity

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0 Votes
2 REPLIES 2

‎07-19-2018 10:53

‎07-19-2018 10:53

Try a restart. Do it at least 3 times.
.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-19-2018 11:24

In response to WendyB

‎07-19-2018 11:24

A little confused I am @BobbyPrim5030 yes I would try @WendyB's suggestion with restarting .

 

You say your watch is not tracking steps, but the phone is. I'm going to assume it is the Fitbit app that is counting steps. Is this the mobile trac option with the Fitbit app that is counting steps? 

 

Does the tracker still sync and then the synced steps show up in the app? ImI'i'm wondering since the phone can not monitor the heart rate. 

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