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Ionic is not syncing with Moto X Play

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‎05-06-2018 23:13 - last edited on ‎05-07-2018 04:59 by Fitbit Moderator

‎05-06-2018 23:13 - last edited on ‎05-07-2018 04:59 by Fitbit Moderator

Hi Iam using a fitbit ionic since jan. I do have syncing issues . Since the past 3 days ima not able to add my ionic since the upgrade. also why does the ionic does not have a call attending option.

 

 

Moderator edit: updated subject for clarity

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‎05-07-2018 05:04 - edited ‎05-07-2018 05:05

‎05-07-2018 05:04 - edited ‎05-07-2018 05:05

Welcome to the Fitbit Community @SunsetRunner! The reason why your Fitbit is not syncing is due to the Moto X Play is currently not on our list of supported devices. This means that our Android team has not yet tested it for compatibility and added it to the list what means that we don't have a estimated date on when it will be added. If the device supports BLE (AKA Bluetooth 4.0), that would be an explanation of why your tracker has been syncing. You can try the tips on the following help article: Synchronization troubleshoot.

 

Note that if the tracker gets to sync, we don't guarantee that the functionality will be optimum as we are still testing on this phone model. 

 

On the other hand, please be aware that if you cannot connect your tracker to your phone, this is due to the incompatibility between your phone and your Fitbit Ionic. 

 

Therefore, I'd recommend setting up and syncing via a device listed as supported or using a Windows 10/Mac computer with integrated Bluetooth 4.0 running the Fitbit Software. 

 

Let me know if there's anything else I can do for you!

Maria | Community Moderator, Fitbit


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