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Ionic is not tracking active minutes

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‎08-20-2019 16:43 - edited ‎08-20-2019 16:54

‎08-20-2019 16:43 - edited ‎08-20-2019 16:54

My ionic is not tracking my active minutes, my heart rate, or my 250 steps per hour though out the day. My calorie count is also not accurate today..

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‎08-20-2019 19:24

‎08-20-2019 19:24

please try factory reset option on device also try turning it off every couple of days for 20 minutes during off time 

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‎08-20-2019 19:24

‎08-20-2019 19:24

please try factory reset option on device also try turning it off every couple of days for 20 minutes during off time 

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