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Ionic is not tracking heart rate

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‎08-06-2018 13:59 - last edited on ‎08-07-2018 05:32 by Fitbit Moderator

‎08-06-2018 13:59 - last edited on ‎08-07-2018 05:32 by Fitbit Moderator

Hi, I wonder if anyone has trouble with the ionic heart rate monitor? Mine seems to have stopped working all together, which isn’t monitoring my sleep correctly. I have reset the device and still not working. Also when I charge the device there is a red light on the back of the watch constantly which I have never noticed before. Any ideas? Thanks I’m advance 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎08-07-2018 05:44

‎08-07-2018 05:44

Did you only restart once? If so try doing it multiple times and see ifbthat gets the HR monitor going.

Restart your tracker

 

If that doesnt work try a factory reset (the settings app on the Ionic and scroll down to About)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-07-2018 09:47 - edited ‎08-07-2018 09:47

In response to NellyG

‎08-07-2018 09:47 - edited ‎08-07-2018 09:47

Welcome to the Fitbit Community @Bailey086, hope you're doing great! Thanks for already restarting your Ionic in order to solve this inconvenience, nice way to go!

 

Make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

 

  • If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
  • If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

 

In regards to the red light, the optical heart rate tracker turns red during the tracking of sleep and changes to green shortly after the customer is awake. This is an expected behavior not an issue. 

 

Thanks for your help @NellyG! Woman Very Happy

 

Give this a shot and let us know how it goes! 

Maria | Community Moderator, Fitbit


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