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Ionic is not tracking steps and heart rate

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‎08-25-2021 01:55

‎08-25-2021 01:55

My ionic has stoped showing the heart rate and steps after the recent update.what should I do now..??

 

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‎08-25-2021 05:10

‎08-25-2021 05:10

@Sabarish Welcome to our Fitbit Community. Regarding the heart rate and steps tracking issues that your Ionic has experienced, I'd like you to try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue.

 

Also, the article contains steps that explain how to restart your Fitbit device. The restart process is helpful for the steps tracking issue.

 

Finally, monitor your Ionic and see if it tracks your heart rate and steps properly.

 

Hope this helps.

JuanJo | Community Moderator

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