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Ionic is not tracking steps or heart rate

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‎04-30-2021 01:54 - last edited on ‎05-02-2021 12:21 by

‎04-30-2021 01:54 - last edited on ‎05-02-2021 12:21 by

On Monday my Ionic had a nervous breakdown and added 1000s of steps I hadn't done (I woke up and it said I'd done 13,880) and when still it was adding two steps at a time, constantly until the battery ran flat. Since charging it back up it won't track steps or heart rate. I've held the buttons to restart about 10 times and have done a factory reset but nothing has changed. Still no steps or heart rate. I've tried changing the clock face as I read that helped but not mine, its not even two years old. Can anyone help please? 

 

 

Moderator edit: subject for clarity 

 

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‎05-02-2021 12:20

‎05-02-2021 12:20

Welcome to the Fitbit Community, @AshleighAngell.

 

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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