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Ionic is not turning on

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‎02-09-2019 17:55 - last edited on ‎02-10-2019 09:35 by Moderator Alum

‎02-09-2019 17:55 - last edited on ‎02-10-2019 09:35 by Moderator Alum

I have an Ionic watch for almost 16 months and Don't use it regularly. This time I didn't use it for almost 45 days now when I try to charge, it's not charging 

 

Moderator Edit: Format

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‎02-10-2019 09:34

‎02-10-2019 09:34

@rohith816 Welcome to the Fitbit family! Thanks for taking the time to share the situation you are experiencing with Ionic not charging after not using for a long time.

 

In this case, the contact on both Ionic and charging cable may be dirty. I'd recommend cleaning them. Please check this helpful article for details on how to clean them and to get more tips for batteries that are not charging.

 

You could also try performing a restart on your watch. This has helped other users in the past.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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