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Ionic is not vibrating on notifications

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‎04-05-2018 23:10 - last edited on ‎04-08-2018 06:48 by Fitbit Moderator

‎04-05-2018 23:10 - last edited on ‎04-08-2018 06:48 by Fitbit Moderator

My Fitbit ionic has not been vibrating when I receive notifications. But the messages show up on my Fitbit. I turned it off, uninstalled it, re installed it. Uninstalled the app and put it back on my phone. Now I can not connect to WiFi. It will not sync because it can’t find it. I have been messing with this for about 6 hours. I don’t know what to do. It’s not working. I had a Blaze before and never had one issue.

this ionic has given me tons of issues. So I need a replacement? Please help. 

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎04-05-2018 23:11

‎04-05-2018 23:11

Also when it ask to calibrate I put it on the charger and it errors. It has been doing this for weeks. 

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‎04-06-2018 00:38 - edited ‎04-06-2018 00:39

In response to Queenjojoe

‎04-06-2018 00:38 - edited ‎04-06-2018 00:39

@Queenjojoe try restarting your Ionic several times. That may well fix all your issues. If it doesnt then try a Factory Reset (Settings app and scroll down to 'About'). If that doesnt work you will need to contact Support (link in my signature )

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-06-2018 08:32

In response to NellyG

‎04-06-2018 08:32

I was able to uninstall the app and start all over and it worked. Only thing is it still will not calibrate. It says error. It has been doing this for weeks. I don’t know what to do. 

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‎04-08-2018 06:47 - edited ‎04-08-2018 06:48

In response to Queenjojoe

‎04-08-2018 06:47 - edited ‎04-08-2018 06:48

Hey @Queenjojoe, welcome to the Fitbit Community! Man Very Happy I'm glad to hear that you were able to solve the vibration issue. Thanks to our friend @NellyG who also shared good tips! 

 

On the other hand, some users are receiving a persistent notification to calibrate their Ionic after updating to Fitbit OS 2.0. 

 

Please note that our team is aware of this issue and are currently working to have it resolved in a future update. 

 

In the meantime, please ignore the calibration message, as it periodically may continue to pop up. 

 

If you have any additional questions, please free to ask. Smiley Wink

Maria | Community Moderator, Fitbit


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‎04-08-2018 07:05

‎04-08-2018 07:05

Have you checked that the setting for vibrations wasnt accidentally turned off?

?
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