Ionic is not vibrating on notifications

[E_nugen]

For the last 3-4 days my notifications on my Ionic have not been working correctly. I will get a text/facebook message on my phone and my ionic will not vibrate but when I swipe down the notification is there. I have turned off Bluetooth and reinstalled, synced, removed all notifications and re-added. I will get vibrations for reminders to move, alarms, and times, its only the notifications that are not working. Does anyone know how to solve this?

Moderator edit: updated subject for clarity

[JaneeB]

I have tried all the suggestions in these posts and it is not working. Will pack it up and send it back to Fitbit. 

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance, my apologies for the delay in responding your posts. Welcome aboard @Kaekat11. I'm happy to see  @mandylightful @JaneeB posting again in our forums, welcome back! Thanks for your replies and updates @PegCordwell @ClaudiaT33 @Maryk2301 @Bjørnar.

I'm glad to know that your difficulties with the notifications were resolved after trying some of the troubleshooting steps that were previously mentioned and suggested here in your posts @Kaekat11 @mandylightful @PegCordwell @ClaudiaT33 @Maryk2301  don't hesitate to contact me back if you need anything else. Thanks for sharing your experience with this situation.

@JaneeB I'm sorry to know that the steps from this thread didn't work for you. Can you please let me know which steps you already attempted so I can move forward with your concern? Seems odd that after trying some steps you're still having some difficulties, however, I'll glad to provide you with more steps to get you back on track.

@Bjørnar Thanks for your comments and suggestions, I'm pretty sure that the steps that were previously provided helped some users to resolve this situation. Take in consideration that If the steps that you provided didn't resolve this concern for some users, I can continue providing assistance.

I'll be here. Let me know if you have any additional questions. 

[JaneeB]

Hi

I have checked the setting on the watch and iphone. Checked notifications and done a factory reset. Still does not vibrate. I have on the watch in settings: vibrations Strong, notifications, during exercise on, during sleep on, Device on, Version is 27.33.1.30. Bluetooth on.

On my phone: Cannot get it to sync even when standing by the wireless router. although details on watch and phone are in sync. Used to be able to tap the screen and see steps, heart rate, floors and
cardio, nothing happens when I tap the screen in the watch. I have been trying to get this sorted for about a year and I am no closer to getting it sorted, instead it seems to be getting worse.

It would be great if you can help.

Janeeb

Moderator edit: Format 

[RicardoFitbit]

Welcome back @JaneeB, thanks for your reply and update.

I'd like to appreciate all the details that were provided, this information help me to better understand your situation. That said, can you please let me know if your Ionic doesn't vibrate only when you receive notifications but you feel a little vibration when connecting it into the charging cable to charge it? Regarding the tap concern, did you already tried restarting your device? I'll be waiting for your reply to move forward, your patience is appreciated.

Keep me posted. 

[JaneeB]

Hi, I have no vibration when connecting to the charger and I have restarted it and still not responding to tap.
Jane


Sent from Samsung tablet.

[RicardoFitbit]

Thanks for your reply and update @JaneeB it's nice to continue helping you with this.

Seems odd that your device is not vibrating even when connecting to the charging cable, thanks for restarting your Ionic as per previously suggested. I'd like to let you know that our Support team was notified on your behalf to receive further assistance directly with them. Please check your email in a timely manner for their reply, they'll be contacting you soon.

In the meantime, please let me know if I can help you with anything else. 

[Web1093]

I did not see the info you posted.  My Iconic will not vibrate when I get a notification, but the messages post to my bracelet.  What is you secret to get it to vibrate

Thank you

[JaneeB]

Hello

Customer Service in touch but having followed their instructions I still
have a watch that does not want to vibrate.

I am waiting their next instructions, although having reset twice by two
different methods I am unsure that they can advise anything else.

Thank you for getting them to contact me.

Jane

[RicardoFitbit]

Hi @Web1093 welcome to our Fitbit Community, let me help you out. @JaneeB your reply is appreciated. My sincere apologies for the delay in responding guys.

@Web1093 First, can you please let me know if your Ionic don't vibrate at all (meaning that it doesn't vibrate when you plug in to charge it) or if this is only experienced at the moment you receive notifications? I recommend you to restart your device following the steps from our help article: How do I restart my Fitbit device? and let me know how it goes. 

@JaneeB You're welcome, I'm glad to know that our Support team contacted you regarding this situation. Please let me know if I can do anything else for you, I'll be here.

I hope that you're having a great day, I'll be around if anything else is needed.

[GWM160]

I found a solution that worked for me.  Hold down the left button....since I have payment methods stored, my cards show up.  Swipe left and you'll see a second screen with screen wake and Notifications.  You must turn notifications on here as well.

[JaneeB]

Hi I am now sorted. I tried the button pressing that you have suggested but still didn’t work. Fitbit have replaced the watch.

Sent from my iPhone

[Web1093]

Thank you so much. It worked

Sent from my iPhone

[geminiman7]

---

@GWM160 wrote:

I found a solution that worked for me.  Hold down the left button....since I have payment methods stored, my cards show up.  Swipe left and you'll see a second screen with screen wake and Notifications.  You must turn notifications on here as well.

---

Thanks! That worked. Holding the left button from the home screen and making sure notifications was turned on. It was oddly off.

I started having this problem 4 days ago and it was driving me mad after spending so much time doing everything else under the sun, and no one else mentioned this earlier.

Some how, 4 days ago the hidden setting just changed itself, but it's working again now..

[RicardoFitbit]

Hello! Welcome aboard @GWM160. I'm happy to see you guys participating again @JaneeB @Web1093 @geminiman7, my apologies for the delay in responding.

@GWM160 I'd like to appreciate your post since it was helpful for @Web1093 and @geminiman7, your willingness to help is appreciated. I'm happy to know that your difficulties were resolved. I want to take the opportunity to suggest you to visit our discussion forums and participate, there are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

@JaneeB Thanks for troubleshooting your device, I'm happy to know that our Customer Support team provided assistance with your Ionic device. Don't hesitate to contact me back if you have any additional questions, I'll be here.

See you around. 

[geminiman7]

So close, but my text message notifications no longer work still...

[RicardoFitbit]

Hey @geminiman7 welcome back, thanks for your update. My apologies for the delayed reply. 

It's a shame that you're still experiencing difficulties with your device, however, I'm here to continue helping. Can you please let me know if you're still experiencing the vibration concern or you're not receiving text and phone notifications? Are you receiving phone call notifications but not text? I recommend you to check: My Fitbit device isn't receiving notifications from my phone for more information and details. Also, which mobile device are you using to sync your Fitbit?

Looking forward to your reply. 

[dallasweb]

@Bjørnar  - Your write-up was just what I needed:

Solved it for me:

1. HOLD down Left button

2. Entering Music Controls, Swipe Right

3. Entering TWO Setup Functions; Screen Wake (Manual/Auto), and Notifications (off/on)

4. Set Notifications to ON (mine was off, probably tried to swipe or close this screen and toggled notifications "off" instead")

Seems kinda odd to have this additional toggle for notifications. 

Thanks!!

[RicardoFitbit]

Hello @dallasweb welcome aboard! 

I appreciate all the suggestions the steps that were shared in your post, I'm sure that such information will be helpful for other users that are experiencing this uncommon situation. Don't hesitate to contact me back if you need anything else, I'll be here. 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around.

[kiwi_13]

Thanks a million,  test phone call works. Fingers crossed it will continue 

[RicardoFitbit]

Hey @kiwi_13 thanks for your update, welcome to the Community Forums! Sorry for the delay in responding your post.

I'm happy to know that your inconvenience was resolved, please do not hesitate to contact me back if you have any additional questions or if you require further assistance with your Ionic device and the notifications feature, I'll be right here.

See you around.