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Ionic is not working after swimming

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‎07-23-2019 12:39 - last edited on ‎07-24-2019 11:56 by Moderator Alum

‎07-23-2019 12:39 - last edited on ‎07-24-2019 11:56 by Moderator Alum

have an ion watch, which when immersing practicing swimming 'I did not duse' the water entered and the clock stopped working, what should I do?

 

Moderator edit: Subject for clarity

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‎07-24-2019 12:04 - edited ‎07-24-2019 12:11

‎07-24-2019 12:04 - edited ‎07-24-2019 12:11

Hi @Quecano1 nice to see you again on the Fitbit Forums. Smiley Happy

 

I really appreciate the time you're taking to report the issues with your Ionic after practicing swimming. Fitbit Ionic is water-resistance up to 50 meters. Did you see the water on the Fitbit screen? Did you hit it or drop it recently? Is it able to charge?

 

All those details will help me to determine what happened with your Ionic. If your Fitbit is not responding you can try these steps: Why isn't my Fitbit device's battery charging?

 

You can read more about it here: Can I swim or shower with my Fitbit device?

 

I'll be waiting for your reply.

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