Ionic is registering simplified sleep only

[kayeldee1]

Hi,

As of 2022 my ionic has only given me simplified sleep details. I have had hundreds of days of standard sleep tracking and then it suddenly switched to simplified-only. I have restarted it , reset it, uninstalled the app and reinstalled it,and also made sure it is up to date on firmware (it is)

it has not given me standard sleep details since the date in the screenshot below, no matter how much I sleep / position / location on wrist. 

It otherwise tracks everything else just fine! (Exercise intensity, heart rate, steps, etc)

Help!:)

 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @kayeldee1.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

Our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

In addition, you can visit this site, open the menu "Why don't I see sleep stages today?" and follow the instructions.

Hope this helps.

[kayeldee1]

Hi, the app is also updated and it did not fix the issue. I read through
that earlier which is what brought me here...

[EdsonFitbit]

Thanks for your response, @kayeldee1.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.