Ionic is stuck in logo screen, won't sync

[DonGoyo66]

After three months of using Ionic, it started having synchronization problems. First switching on and off Bluetooth helped, then restarting ionic helped, until one day nothing helped and I lost connection to the device. Then I removed Ionic from the Fitbit app, deleted the app, factory reset ionic, only to end up at best to pair it again on Bluetooth after some 10x trial. But this was a small victory as the device never found Wifi, got stuck at upgrading to new SW (0% of SW package data transferred) and never booted again. 

When contacting support, they argued that the device has synced the same day - which at best was based on interpreting the factory rebooted device to be able to pair as syncing...

I bought the device in Germany at Saturn, but now living in another country. I have no option to replace it, as Fitbit does not seem to have a replacement service or repair network globally. In two years, I bought Garmin and Fitbit top devices, only to throw them in the bin. I did not want to go for Apple watch, I wanted a reliable fitness tracker with GPS with an intuitive app. I thought I found it...  

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @DonGoyo66! Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. I truly appreciate you've taken the time to troubleshoot this already, nice way to go! 

For the details of our return and warranty policy please click here. As you will see from those terms, the warranty only covers Fitbit products purchased directly from Fitbit or an authorized retailer.

For a list of our authorized retailers please visit http://www.fitbit.com/where-to-buy. 

My best recommendation for you is to keep the conversation with our support team. They can review your options and go further. 

Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

In the meantime, if your Fitbit Ionic is still not pairing after the factory reset, please check the article: Why can't I set up my Fitbit device?

Let me know if there's anything else I can assist you with. Have a nice day!